Our Lifetime Guarantee
 

All towbars purchased from Advanced Towing (“Towbars”) come with a Lifetime Guarantee, in accordance with the terms set out below (the “Guarantee”). If you have any queries in relation to the Lifetime Guarantee, you can contact us on sales@advancedtowing.co.uk. 
 

1. Quality Standards 

All of our Towbars are designed and manufactured to meet and exceed the requirements of 94/20/EC and are produced within a quality system conforming to ISO 9001-2000. 
 

2. Statutory Guarantee – first 6 months from Delivery

If you discover a fault with your Towbar and inform us about it during the first 6 months from delivery of your Towbar you have certain rights under the Sale and Supply of Goods to Consumers Regulations 2002. These rights will apply if any fault in the materials or workmanship of your Towbar means that your Towbar is not of satisfactory quality, or does not conform to specification. In these circumstances we will repair or replace your Towbar (or the relevant part) free of charge and we will also pay your reasonable postage costs within the UK of returning the Towbar to us. However, if the costs to us of repairing or replacing your Towbar are disproportionately high then we may choose to refund the price of your Towbar, or part of the price reflecting the cost to you of the fault, instead.
 

3. The Lifetime Guarantee – after the first 6 months from Delivery

If you discover a fault with your Towbar and inform us about it after the first 6 months from delivery, your Towbar will be covered by the Lifetime Guarantee for the lifetime of the Towbar, subject to the conditions and exclusions described in this Guarantee.

The Lifetime Guarantee will only apply for as long as the vehicle remains in the ownership of the individual who purchased the Towbar or who first had the Towbar fitted (if not the purchaser). The Lifetime Guarantee cannot be transferred to subsequent owners of the vehicle. Subject to the Towbar being used and cared for as set out in this Guarantee, Advanced Towing will replace or repair free of charge any parts of your Towbar which are faulty because of materials or workmanship during the lifetime of your Towbar. We will also pay your reasonable postage charges within the UK of returning the Towbar to us.

Detachable towballs purchased directly from Advanced Towing (“Towballs”) are guaranteed for two years from delivery as long as the vehicle remains in the ownership of the individual who purchased the Towbar or who first had the Towbar fitted (if not the purchaser). This guarantee may be extended to three years if the Towball is registered with us as described below at paragraph 6 within 12 weeks from purchase. This guarantee cannot be transferred to subsequent owners of the vehicle. For the avoidance of doubt the Lifetime Guarantee does not apply to Towballs.
 

4. Use and Care of Towbar

While Advanced Towing willingly takes responsibility for its materials and workmanship, you could damage your Towbar by failing to use or care for your Towbar correctly. Therefore, your Towbar will only be covered by the Lifetime Guarantee if you have used and cared for your Towbar correctly in accordance with the use and care requirements which are set out in the rest of clause 4 below.
 

4A. Paint Finish 

Since 2006, Advanced Towing has used a polyester resin powder coat finish which benefits little from additional coating. Where any further paint coatings are to be applied we recommend that you test any coating on a small unexposed area of the Towbar before painting the entire Towbar.

The Towbar is subject to an extremely harsh environment due to it being located ‘under body’. Due to the high potential of stone chips, exhaust fume build up etc; Witter Towbars cannot offer any guarantee on how long the Towbar will remain free from rust. However, Witter utilises the most modern and comprehensive pre-treatment and painting systems to ensure that the Towbar will remain rust free for the maximum period. 
 

4B. Maintenance

After 500 miles of towing and thereafter every year you must inspect your Towbar and:

• • Re-torque all fixings to the values specified on the installation instructions.

• • Repair any damage to the paint finish. 

• • Replace any damaged components. Only genuine parts may be used in order to benefit from the Lifetime Guarantee.
   

4C. Inappropriate Use/Care 

The following circumstances are likely to cause harm to your Towbar through inappropriate use or care and will have the result that your Towbar is not covered by this Guarantee (unless covered under paragraph 2 above):

• • If the vehicle on which the Towbar is installed is involved in an accident, incident or collision with another vehicle or object.

• • If for any reason (either directly or indirectly) an abnormal load is applied to the Towbar.

• • If the Towbar has been damaged, misused or neglected.

• • If any changes, modifications or repairs have been carried out to the Towbar or any of its components without the prior written consent of Advanced Towing.

• • If the Towbar is transferred to another vehicle.

 

5. Warranty against Theft 

Advanced Towing does not offer any type of warranty against theft. The locks on the detachable towbar necks are designed to deter vandalism and theft. Detachable necks, cycle carriers and other property should be removed from the vehicle when it is unattended for any extended period or not in use to prevent any situation that may provide an opportunity for theft or vandalism.
 

6. Statutory Rights 

This Guarantee does not confer any rights other than those expressly set out above and does not cover any claim for indirect or consequential loss or damage. Nothing in this Guarantee in intended to limit or exclude the liability of Advanced Towing for anything which it is not permitted to exclude or limit under English law.

This Guarantee is offered as an extra benefit to and does not affect your statutory rights.